Terms of Service

Terms of Service

Welcome to Cartlou. By accessing or purchasing from our store https://cartlou.shop/, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Products

Cartlou offers physical consumer products for personal use. Product descriptions, images, and specifications are provided to the best of our knowledge, but slight variations may occur.

2. Orders and Availability

All orders are subject to acceptance and stock availability. We reserve the right to cancel or refuse any order for reasons including, but not limited to, suspected fraud, product unavailability, or errors in pricing or description.

3. Pricing and Payments

All prices are listed in USD. We accept major credit/debit cards and other secure payment methods displayed at checkout. Prices and promotions are subject to change without notice.

4. Shipping and Delivery

Orders are processed within 2–4 business days. Estimated delivery time is 7–12 business days within the U.S. For full details, please review our Shipping Policy.

5. Returns and Exchanges

We accept return requests within 30 days of receiving your order, provided the item is unused and in original condition. Refunds are issued as store credit or exchanges only. For more details, see our Return Policy.

6. Limitation of Liability

Cartlou is not responsible for delays caused by shipping carriers, damages during transit, or misuse of products after delivery. To the fullest extent permitted by law, Cartlou’s liability shall not exceed the total purchase price of the order in question.

7. Intellectual Property

All website content, including text, graphics, logos, and product images, is the property of Cartlou (operated by BUYVORA LLC) and may not be reproduced or used without prior written permission.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Colorado, USA. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Colorado, United States.

9. Contact Information

For any questions regarding these Terms or your order, please contact us at:

  • Business Name: Cartlou (operated by BUYVORA LLC)

  • Business Hours: 08:00 AM to 04:00 PM (Monday to Friday)

  • Phone: +1 310-897-6523

  • Email: support@cartlou.shop

  • Address: 1500 N GRANT ST STE 97302, DENVER, CO 80203, US